Privacy Policy

1. Who we are

Mold Removal Peterborough is a free referral service run by an independent operator based in Ontario, Canada. We are not a mold removal contractor.

This Privacy Policy explains how we collect, use, and share personal information when you use moldremovalpeterborough.ca or call us. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. What we collect

We collect only what we need to handle your request:

• Form details: When you send a quote request, we collect the details you enter: your name, phone number, email address, city or town, and your message about the mold problem. Each request also includes the page of the site it was sent from.

• Phone calls: When you call us, we may note the details you give us, such as your name, phone number, address, and a description of the problem.

• Notification requests: If you use the site search and ask us to let you know when we add a page, we collect your email address and your search words.

• Analytics: We use Ahrefs Web Analytics, which counts page views without cookies and without collecting personal information. Only if you click Accept on the cookie banner, we also use Google Analytics to understand how visitors use the site, such as pages viewed and general device and location information. If you do not accept, Google Analytics does not load.

We use a few service providers to run the site: Web3Forms sends form submissions to us by email, Cloudflare hosts the site and may keep basic technical logs such as IP addresses for security, and Google Fonts provides the text font, which means your browser connects to Google to load it. Cloudflare, our website host, may also collect basic, cookie-free visit statistics such as page views and general location.

3. Why we collect it

We use your information to:

• Connect you with one local mold removal company that can contact you about your request.

• Reply to you ourselves, for example to answer a question or to tell you when a new page is added.

• Understand how the site is used and to improve it.

4. Who we share it with

• One local service company: We share your request with one local service company per request, so it can contact you about the work you asked about.

• That company is independent from us and has its own privacy practices once it receives your details. Please ask it directly how it handles your information.

• Service providers: We share information with the service providers listed above only so they can run the site for us.

• No sale of data: We do not sell your information to data brokers, and we do not use it for unrelated marketing.

5. Your consent

You give consent when you submit a form on this site, or when you agree on the phone to have your details shared with a local company.

You can withdraw your consent at any time by emailing our Privacy Officer at info@moldremovalpeterborough.ca. Withdrawing consent does not undo sharing that already happened, but we will stop using your information for new purposes and can ask the company we shared it with to stop contacting you.

6. Storage outside Canada

Some of our service providers, such as our form sender, host, and analytics tools, may store or process your information in the United States or other countries. When information is stored outside Canada, it may be accessed by courts, law enforcement, and government authorities in those countries under their laws.

7. How long we keep it

We keep your personal information for 24 months after your last contact with us, and then we delete it.

8. How we protect it

We limit access to your information to the people who need it to handle your request. We use reputable service providers that protect data with measures such as encrypted connections (HTTPS). No method of sending or storing data is completely secure, but we take reasonable steps to protect your information.

9. Your rights

You have the right to ask to see the personal information we hold about you, to ask us to correct it, and to ask us to delete it. To make a request, email our Privacy Officer. We will respond within 30 days.

10. Contact and complaints

If you have a question or a complaint about how we handle your personal information, please contact:

Privacy Officer: info@moldremovalpeterborough.ca

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

11. Cookies

Google Analytics cookies stay off until you click Accept on the cookie banner. If you click Decline, Google Analytics does not load. Ahrefs Web Analytics does not use cookies and runs on every page. We store your choice in your browser so the banner does not keep appearing. You can clear this choice at any time by clearing your browser data for this site.

12. Changes to this policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice. If we make changes, we will post the new version on this page and update the “Last updated” date at the top. Changes to this policy apply to your use of the Site only after they are posted. If a change affects how we use personal information we already hold, we will ask for your consent before using it in the new way.